I must say, I only accidentally stumbled upon how poorly this machine really was working. I needed to steam vac my house. Before hand you are supposed to thoroughly vacuum all carpets. I thought I had done this as I went over each area 3 times with my Dyson. As I proceeded to steam vac the place I noticed the machine getting clogged. I asked my neighbor about why that might happen (since it was her steam vac). She said you have to vacuum first. When I explained things to her she gave me her vacuum. I took her machine over the same areas I had gone over with the Dyson and I filled its chamber twice. Ok I am not a filthy person. I do have a dog, but seriously what this tells me is for one year I have been getting a half arsed job from the Dyson vacuum. After using my neighbors I went over the floor again with the Dyson it picked up nothing more, and on dirty areas not treated by the Hoover yet it struggled to pick up small amounts. I would have to vacuum with the Dyson for 1 hour in one spot to get what the Hoover got in 5 minutes.
So, I'm pissed obviously. Now I cant return this machine and it cost me WAY too much. So I call the company. First they try to accuse me of not properly caring for their machine. I tell the lady I had cleaned the filter but nothing looked any different. I told her my filter never looked dirty in the entire year I had the machine. She tries to tell me that's because the dirt it picks up is microscopic and I cant see it but i should have still cleaned it. I told her I did what I was supposed to do, but it was never dirty. She turned this into me not cleaning it and repeated this to me several times over the phone. Finally they sent me to a local company to have it repaired. The company said it was the clutch and it was covered by the company. First nice thing they have done for me since taking my $400. I test the thing out in the store on their walk in mat. Sure it picked up the dirt you could see.....woooohooo. The true test is when I got it home and used my neighbors vacuum after using the Dyson. Still it was not picking up like the company claims it should.
I am sick that I spent this much money for a shite vacuum and I could have spent half as much and got a machine that not only picks up EVERYTHING but has self propel features and a light sensor that tells you when its no longer picking up dirt.........in other words "your floor is now clean".
I will call the company and give them one more chance to make this right. Maybe I got a shitty machine. Maybe they will trade this one out for a better version. I don't know but I'm disappointed right now.
Looks can be deceiving


